Policies

Policies and Website Information

It is the desire of SmallEngineEquipmentParts.com owners to give you customer support in the most efficient manner possible to insure our prices are competitive. In doing that, here are the guidelines that we have put forward to help you understand our business approach.

Contact

We have three methods of contacting us.  Since we are a small company with limited staff, we will answer you through our Contact Form, return messages left on our Toll Free phone voice message, or via our LIve Support chat / message system.  We work at getting orders out the door and do not have fulltime live customer service representatives.  

Privacy

Information gathered during the use of this website is for the express purpose of processing orders for products listed.  Your personal information is kept confidential and secure as assured by technical application to the host servers.

Credit card information during the purchase is encrypted, sent to the card processor, and then truncated to the last 4 digits and expiration date. We do not store your full credit card number once your order has been confirmed and approved during the checkout process.

Any emails or phone communications are designed to discuss potential or existing orders and do not reflect the use of a mailing list or other promotional effort on our part.

Our servers are monitored and secured by third party providers at our expense to make sure your information is secure.

Order Processing

During the checkout process the order is reviewable before credit card information is entered.  You may modify an order up to the point of submitting it for credit card approval. Once an approval is given, the amount is authorized, your credit card numbers are truncated to the last 4 digits which means the full card number is not retained by us which is for your security.

An order confirmation will be sent to the email address provided during checkout. If you did not provide an email and would like to know the status of your order, use the Contact Us form and a tracking number will be provided.

The credit card is approved for the amount of the order when it is placed but is not charged until the order is shipped.

Shipping Location

Orders are released for shipment from Virginia, Kentucky, and Georgia warehouses based on product availability, proximity to delivery address, and other distribution rules. Orders are processed on business days, Monday – Friiday. Weekend and Holiday day orders process on the next closest business day.

Shipping Rates - Tracking

UPS / USPS flat rates for the continental US and Canada are available for most products.  Those products requiring additional shipping have it notated in their product descriptions. Hawaii, Alaska, off-shore US territories, and international destinations require a shipping rate quote before a purchase is made. We reserve the right to cancel any order that does not comply with standard UPS or USPS shipping policy.

We will provide to you upon shipment a tracking number generated by UPS or USPS. We do not guarantee a delivery date but attempt to make the most current information available after shipping your order.  Once a package is determined to be missing, we will reship your order at no additional charge.

Taxes

We automatically generate sales tax for the State of Tennessee. You are responsible for any state or local taxes or fees required by your jurisdiction on orders shipped outside of Tennessee.

Pricing

Prices for Oregon® parts are sold based on United States currency. These prices are subject to change without notice.

Returns and Return Authorization

Any order that needs to be returned must be approved within 15 days of the original shipment date. Returns are possible for these situations:

  • Defective products - Oregon® parts are warranted to be free of defect.  See Warranty below for details.
  • Product ordered by mistake – we will work to resolve any order mistakes that either you or we make. There are limited occasions when a re-stocking fee is applied as noted below.
  • Product in new condition – any returns are subject to approval based on the condition upon arrival to our offices.
  • Returns must be not be installed, used, or outside of original packaging.
  • NO RETURNS ON ELECTRICAL products that have been taken out of their packaging or installed.

Orders returned by the carrier due to non-deliverable address will incur a charge for outbound shipping and a 20% restocking fee. A credit for the original transaction will be processed within 24 hours of the return, less these fees.

Before returning merchandise, a Return Material Authorization (RMA) number must be attained and notated on the outside of the package. When an RMA is issued, the type of action to be taken will be discussed based on the situations. Return shipping will initially be your responsibility unless it was determined to be our responsibility. Credit will be issued within 72 hours to the original credit card once the product is received in new condition. Bottom line, we will do everything possible to give you a full refund including shipping.

Damaged Packages

If an order is received and the package has external damage, it should be reported to the carrier immediately. Internal damage is to be reported within 10 days by email using the Contact Us form on the website. It is the responsibility of you, the purchaser not the us as the shipper, to make claims with the carrier for damage. We will provide tracking and other information as available.

Shipment Errors and Shortages

Any discrepancies in the original order must be reported within 10 days of shipment date. Use the Contact form or call our toll free number to alert us to the situation

Warranty

Oregon® warrants all products to be free of manufacturer defect under certain conditions.  For a full listing of the warranty, see Oregon® Customer Satisfaction Policy pdf file.

Product Liability

Internet Properties Partnership, DBA SmallEngineEquipmentParts.com shall not be liable for any damages, incidental or consequential, as a result of a purchase or use of a product bought from this website or over the phone.

Outbound Links

There may be certain links on this website that connect to other sites maintained by entities.  We are not responsible for the use or operation of websites owned by third parties.

Trademarks

Reference to any Original Equipment Manufacturer (OEM) or After-Market Product trademark, product identification or description is for the identification on this website to facilitate purchase of Oregon® products only. This site represents our dealership, as governed by Oregon® dealer agreement, and does not imply ownership of any trademarks of the manufacturers other than the SmallEngineEquipmentParts logo.

Copyright

The content of this site is for the purchase of Oregon® products.  All images, text, and illustrations are the property of either Oregon®, Internet Properties Partnership, owner of SmallEngineEquipmentParts.com, or other manufacturers as indicated. No information from this site may be copied, reproduced, downloaded, reposted, transmitted or otherwise distributed without written permission prior to an action. Any unauthorized use of materials on this site may violate copyright and trademark laws which could result in criminal or civil penalties.